We are actively seeking a Training and Talent Specialist to join our team. This role requires a deep understanding of various training methodologies and strong communication skills to engage diverse groups within the credit union.

The ideal candidate will be instrumental in attracting, hiring, and developing talent to align with the credit union’s mission and goals. The role is responsible for managing the full-cycle recruitment process and designing, implementing, and delivering effective training programs to enhance employee skills, engagement, and retention.

MPS Credit Union is seeking a friendly, professional candidate with a caring attitude and a genuine desire to help others to join our team as a Contact Center Supervisor. If you take pride in delivering exceptional service, we’d love to hear from you!

This is a hybrid work opportunity with the requirement to attend mandatory in person meetings. Candidate must be willing to work Saturdays 9am - 1pm.

As a Contact Center Supervisor, you will play a key role in supporting our Operations team by serving as a knowledgeable resource to address inquiries from members and potential members. You will lead and support the development of our contact center and its representatives, while also contributing to the overall success and growth of the credit union.

Apply to MPS Credit Union, a supportive team that values professionalism, accuracy, and member satisfaction. Enjoy opportunities to learn and grow, with the potential to earn bonuses and performance-based incentives.

Key Responsibilities:

• Responsible for the overall success of the contact center and ensure that the organizational, operational, service, sales, and growth plans of the credit union are met.
• Supervises staff in daily operations by establishing workflows and assigning priorities to provide timely and quality exceptional service to members.
• Monitor calls for professionalism, accuracy, and content.
• Knowledgeable in all products and services offered by MPS Credit Union to troubleshoot and resolve member issues.
• Accountable for researching member inquiries or complaints to ensure proper follow-up and member satisfaction. Handle member account inquiries and problems.
• Answer in-coming telephone calls in a cordial manner and connect calls to the appropriate person/department.

MPS Credit Union is seeking a friendly, professional candidate with a caring attitude and a genuine desire to help others to join our team as a Contact Center Representative. If you take pride in delivering exceptional service, we’d love to hear from you!

This is a hybrid/remote work opportunity with the requirement to attend mandatory in person meetings. Candidate must be willing to work Saturdays 9am - 1pm.

As a Contact Center Representative, you will play a key role the credit union philosophy "People Helping People", serving as a source of information to fulfill members or potential members’ inquiries. Ensuring the highest quality of exceptional member service.

Apply to MPS Credit Union, a supportive team that values professionalism, accuracy, and member satisfaction. Enjoy opportunities to learn and grow, with the potential to earn bonuses and performance-based incentives.

Key Responsibilities:

• Respond to member inquiries via phone, email, and chat with a helpful and positive attitude.
• Research and solve routine member questions, problems, and complaints concerning credit union accounts/loans and ensure proper follow up and satisfaction.
• Cross-sell credit union product, promotions and services.
• Responsible for answering approximately 100 calls a day.

We are seeking a professional individual to join our team as a Loan Clerk at our Main Office. 

Key Responsibilities:

• Set up, process, and cancel Electronic Cash Management (ECM) payments.
• Process paid-off loans, including lien satisfaction and title release for vehicle loans.
• Track and manage daily vehicle insurance notices, including processing all aspects of Collateral Protection Insurance (CPI) and insurance verification.
• Promote and cross-sell optional credit union insurance products and services.
• Process member-requested loan modifications and changes in a timely and accurate manner.
• Handle incoming mail and payments for the Lending Department.
• Deliver professional, friendly, and personalized service to members and internal teams.
• Provide administrative support to the department, assist with special projects, and offer backup as needed.